Help center

How can we help?

Answers to the most common questions, or talk to us directly.

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  • Email support

    For license and payment questions.

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    Found a vulnerability in the app or website? Tell us privately.

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Safety and anti-cheat

Can HyperTweaks get me banned?

HyperTweaks never touches Fortnite, its files or its anti-cheat. It only changes Windows settings you could change by hand. We're not affiliated with Epic Games and can't speak for them, but nothing in the app interacts with the game.

Does it turn off Secure Boot, TPM or my antivirus?

No. Secure Boot and TPM stay on, and no tweak asks you to turn them off. We'll never ask you to disable your antivirus or add HyperTweaks to its exclusions.

What does it actually change?

Only Windows settings, such as power, scheduling, background services and notifications. These are the same kind of settings you could change yourself. It never edits game files.

Can I undo everything?

Yes. Every setting is backed up before it changes, and a Windows restore point is created. You can roll back one tweak or all of them from the app.

Installing

Why does Windows warn me when I install it?

We're a new app without a code-signing certificate yet, so Windows shows "Unknown publisher" and asks you to confirm. Our install guide on the Download page shows each screen and what to click. Open the install guide

Smart App Control won't let the app run. What can I do?

If Smart App Control is on in Windows 11, the app can't run yet. We won't ask you to turn it off, because it protects your PC. A signed version is on the way and will fix this.

My antivirus flagged the app. What should I do?

Tell us on Discord which antivirus flagged it. New apps without a certificate are sometimes flagged by mistake, and we report these false positives to the antivirus company. Please don't turn your antivirus off.

Which Windows versions are supported?

Windows 10 (22H2) and Windows 11, 64-bit. You need an administrator account to apply tweaks.

Using the app

Which games does it support?

Fortnite first. Profiles for more games will come as we test them.

Can I use it with other tweak tools?

We recommend not running other tweak tools at the same time. They can change the same settings, which makes results hard to measure and undoing changes less predictable.

How do you decide which tweaks go in the app?

Each tweak is tested on real PCs, with and without it, over several runs. It only ships if the gain is clear and repeats on a second PC. See how we test

Premium and billing

How do I get my license?

Right after you pay, your license key appears on screen. Open HyperTweaks, choose "Activate Premium" and paste the key.

I lost my license key. How do I get it back?

Open "Find your license key". If you use the browser you bought with, your key is already there. On another device, enter the email you used to pay and we'll send the key to that inbox. Find your license key

Can I use Premium on more than one PC?

A license works on one PC at a time. If you change PC, contact us and we'll move it for you.

How do I cancel or change my card?

Use "Manage subscription" in the Resources menu. Cancelling stops the next renewal, and Premium stays active until the end of the year you paid for.

Can I get a refund?

Yes. Our Refund Policy explains when and how. Read the Refund Policy

How can I pay?

By card or PayPal. Apple Pay and Google Pay also appear on devices that support them. Payments are handled securely by Stripe.

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