The short version
- Not happy with Premium? Ask within 14 days of buying and we'll refund you in full. [to confirm]
- The same applies within 14 days of a yearly renewal. [to confirm]
- Cancelling stops future renewals. You keep Premium until the end of the year you've paid for.
1. Refunds on your first purchase
If Premium doesn't work for you, email us within 14 days of your purchase and we'll give you a full refund. You don't have to give a reason. [Nuno: confirm this 14-day, no-questions policy, or set the conditions.]
2. Refunds on renewals
Premium renews automatically every year. If you forgot to cancel and don't want another year, email us within 14 days of the renewal and we'll refund it. [to confirm]
3. Your right of withdrawal (EU and UK)
If you're a consumer in the EU or UK, the law normally gives you 14 days to withdraw from an online purchase. For digital content you start using right away, that right can end once you've agreed to start immediately. Our 14-day refund window above is meant to give you at least the same protection, so you lose nothing either way.
4. How to ask for a refund
- Email [support@hypertweaks.gg] from the address you used to buy, or include your order number or license key.
- We'll confirm by email and refund you through Stripe to the same payment method. Most banks show it within 5 to 10 business days.
- Once refunded, the Premium license is deactivated. The free version keeps working.
5. Cancelling isn't the same as a refund
You can cancel any time from "Manage subscription" on our website. Cancelling stops the next renewal. It doesn't refund the current year, and Premium stays active until that year ends.
6. Chargebacks
If something went wrong with a payment, please contact us before opening a dispute with your bank. We'll usually fix it faster, and a chargeback may suspend your license while it's reviewed.
7. Your legal rights
This policy doesn't affect your statutory rights. If Premium is faulty or not as described, you're entitled to have it fixed or to get a price reduction or refund under the law of your country.
8. Contact
Questions about refunds: [support@hypertweaks.gg].